Summary

Are you looking to kick-start you career in IT? Our intern program is the perfect place to get hands-on experience working on a busy IT help desk, and gain experience by shadowing a diverse group of professional IT engineers. You’ll learn the basic skills, like proper phone etiquette, how to manage and update support requests in our ticketing system, proper use of our remote monitoring platform, and inputting data in our documentation platform. You’ll also have an opportunity to work directly supporting our clients, after completing the training program. We’re looking for soon-to-be and recent graduates and highly driven individuals who are ready to learn and grow.

Key Qualifications

• Basic understanding of technical troubleshooting and computer concepts
• Excellent problem-solving skills, persistence in resolving technical challenges
• Willingness to learn, understand, and educate yourself (through in-office training and at-home courses and certifications)

Preferred Skills

• Past experience working for an IT company, computer repair shop, or similar
• Enrolled in 2 or 4 year degree in a computer science/engineering area of study
• Technical certifications: A+, N+, S+, Microsoft, Google ITP, or similar
• Bilingual (Spanish, English)

Daily Responsibilities

• Daily office tasks, including assisting in service, account management, and purchasing departments.
• General administrative responsibilities, such as unboxing and setting up computers, maintaining inventory, and providing day-to-day help to our team
• Answering phone calls from clients, vendors, and prospective opportunities, and properly transferring to the right department and resource.
• Entering all work on service requests into Connectwise (our ticketing and billing system)